Leadership and Career

United plane on the tarmac at O’Hare

United’s Crisis Mismanagement and Corporate Culture

United Airlines made headlines last week for an incident involving the forcible removal of a paying passenger from one of its planes. In the 10 days or so since, United has been navigating a PR nightmare. The company’s CEO, Oscar Munoz, was quick to respond, but his apology rang hollow, and it may suggest a major disconnect in United’s culture.

group of people deep in thought

How to End Indecision

If you’ve been part of a decision-making collective, you’re probably familiar with the phrase “death by committee.” When there are too many cooks in the proverbial kitchen, it can be nearly impossible to come to a consensus – or even land on a solution in a reasonable amount of time. Linda Henman offers her insight on how to jump-start decision-making.

Resilient: Jim Moroney on Leading Through Disruption

Resilient: Jim Moroney on Leading Through Disruption

Content consumption has seen major shifts over the past decade. Social media, digital platforms, and even podcasts have disrupted traditional news (read: print) channels. In this episode, we hear from Jim Moroney, publisher and CEO of A.H. Belo, and publisher and CEO of The Dallas Morning News, on the importance of outside perspectives in identifying major industry disruptions. “ have...

businesswoman watering plant shaped like upward-trending arrow

Managing Your Ethical Culture

Companies with a strong culture of ethics have a real competitive edge in the marketplace. Often these organizations outperform the competition in productivity while also enjoying a lower rate of employee misconduct. Culture may be difficult to measure, but CCOs should focus on continually improving the corporate culture – it’s the company’s most important control.

man holding "make a change" sign

Facing Change with Confidence

Change is not only inevitable, for businesses, it’s mandatory. “Adapt or perish,” as H.G. Wells wrote. And the early adopters, those quickest to adapt, are most likely to survive. But recognizing a sea change early isn’t always easy. It’s incumbent on the executive leadership team and board of directors to understand and address risks as they emerge.

open dictionary on red table

The 2 Most Important Words in a Compliance Dictionary

The foundation of an ethical culture is trust and integrity. Employees are proud to work for organizations that prize trust and integrity. When senior leaders act in ways that are contrary to these values, employees’ belief in the company’s integrity plummets. The importance of tone at the top can’t be underestimated; failings in this regard are disastrous.

united airlines plane

Resilient: Mandeep Grewal on Enhancing the Customer Journey

One small interaction can often make the biggest difference when you're traveling. Mandeep Grewal, the Head of Customer Experience for United Airlines, shares her perspectives on why service matters and the importance of finding your purpose at work. "If you have the best product and terrible service, that's not going to work. Even if you have older equipment but deliver...

logo of the New England Patriots

Are You Tough Enough?

Mental toughness – the attribute Tom Brady identified as what distinguishes the Patriots from the rest of the NFL – provides an athlete or a business professional a psychological advantage over the competition. Individuals with this advantage overcome pressure, anxiety and physical and emotional pain to break new ground.

man on tall ladder against city skyline

Self-Appointed Leadership Positions

The vast majority of board candidates are self-appointed leaders – those who have created a high level of visibility for themselves, directed efforts to achieve superior results and created learning opportunities for themselves to advance their expertise and position themselves for advancement. Here are a few tips to help board candidates as they seek appointments.

chain breaking

Why Compliance Officers Need Independence

“Collaboration, not Subordination” Captive compliance programs are hamstrung programs. Compliance officers who enjoy independence and are able to collaborate with legal, HR and other key business teams… they’ll be far more effective. We’ve long discussed the need for compliance officers to have a seat at the table. It’s time for businesses to graduate to Compliance 2.0. By: Donna Boehme I...

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