Why Are Your Policies Yelling at Me? It’s Time to Rethink Tone in Rules.
Based solely on tone, an employee could be forgiven for wondering if their organization considers setting fire to the office less serious than submitting a form after a deadline. Policy-writing expert and author Lewis Eisen examines this absurd reality: Many laws governing serious crimes use simple, respectful present-tense statements, yet many corporate policies are worded more harshly, complete with subtle frustration that broadcasts noncompliance and dysfunction to everyone who reads them. A shift in tone can keep your efforts at building positive relationships and fostering a cooperative workplace from being quietly undermined by outdated policy wording.
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