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Corporate Compliance Insights
Home Compliance

Team Tuning Out Same Old Compliance Messaging? Mix Things Up.

Make the most of leadership’s buy-in with helpful hacks

by Mary Shirley
April 26, 2023
in Compliance, Leadership and Career
team bored

You’ve got the CEO’s buy-in that your ethics and compliance program is a central part of the company’s culture. That’s great news, but are you using their presence in the right way? Living Your Best Compliance Life columnist Mary Shirley offers her spin on well-worn training activities.

For some time now, my team and I have been working on leveling up our tone from the top messaging in the ethics and compliance training module for all employees. In many organizations, the CEO appears in training emphasizing how important compliance is and encourages colleagues to take the training module and finish it on time. 

Here’s the thing, though, it’s a wasted opportunity. Because if the CEO is making the effort and commitment to appear in a compliance training in the first place, it’s clear that they stand behind the initiative, so there is no need to explicitly state that to everyone. 

amsterdam
Leadership and Career

At a Gathering of Compliance Practitioners, No Shortage of Food for Thought

by Mary Shirley
March 28, 2023

Last week, about 300 ethics and compliance professionals descended upon Amsterdam’s Hotel Okura to participate in SCCE’s European Compliance & Ethics Institute for two and a half days of knowledge sharing and networking.

Read more

Training costs an awful lot to deliver. Not only in terms of the compliance department’s direct pecuniary costs to make the module and invest their time and energy into it, but also due to the fact that for every minute a colleague takes compliance training, the company loses a minute of productivity from their core jobs. 

As integrity professionals, we must take this opportunity cost seriously and use every moment of our training (and all of our other initiatives involving the business) wisely. Instead of having the CEO repeat the same kind of messaging every time, not adding any extra value, let their presence speak for itself and use their appearance as an opportunity to teach about a learning objective within the training. 

Yes, that’s right, I’m suggesting turning your CEO into an adjunct compliance professor. But go a step further and add tone from above and all around by incorporating other voices in the business for increased relatability — it’s an informal way to have a compliance ambassador program, too!

You can put a spin on this for the next training that is a little easier on your leaders. Use a caricature of their face along with a quote from them in a speech bubble offering a useful training tip. This saves them doing a recording and keeps mixing up your format for how you’re presenting ethics and compliance education and messaging. 

This tweak on the original idea also works for a standalone communication campaign or to bolster tone from the top in policies by sprinkling relevant colleague quotes throughout the documentation.

If you liked this tip, I am pleased to share that I’m working on a book (after hours) with my editor on practical and actionable ideas to level up your compliance program. Look out for “Living Your Best Compliance Life” with tips and hacks to level up your compliance program, published by CCI Press soon, initially as an Ebook, followed later by a hardcopy launch in the fall.

Want a sneak preview? Here’s the blurb: “Whether you’re a Chief Compliance Officer, team lead or individual contributor, this book is packed with forward thinking hacks and ideas to improve the effectiveness of your Ethics and Compliance program to build a stronger, winning function, honoring psychological safety. This manifesto for living your best Compliance life, contains carefully curated tips and takeaways for optimum impact and immediate action, at low or no investment – because the typical Compliance Officer is not flush with funds and makes do like a corporate MacGyver – we see you!  Mary Shirley provides detailed instructions while also coaching you to ask the right questions of yourself, and colleagues, to succeed as a well respected and highly sought after business enabler of the Reputation/Revenue Protection and Preservation Department!”


Tags: Tone at the Top
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Mary Shirley

Mary Shirley

Mary Shirley is a New Zealand qualified lawyer with extensive experience implementing, evaluating and monitoring compliance programs for multinational corporations. Most recently Senior Director, Ethics and Compliance at Fresenius Medical Care in Boston, Mary has a large international footprint, having held global ethics and compliance roles in Singapore, Hong Kong and Dubai. Mary also spent time working as an investigator for regulators in New Zealand in the areas of data privacy and antitrust. For Mary, compliance is more than just a 9 to 5 job. She co-hosts the Great Women in Compliance podcast with Lisa Fine, with whom she also is co-author of Sending the Elevator Back Down: What We’ve Learned From Great Women in Compliance (2020 CCI Press); co-hosts the Boston Compliance Professionals Networking Meet Ups with Matt Kelly and contributes to thought leadership opportunities in the field regularly, including speaking at conferences, sitting on the Compliance Week Advisory Board, the SCCE Boston Regional Conference Planning Committee, writing articles and participating in interviews on ethics and compliance. Mary’s expertise, commitment to the advancement of women and dedication to coaching the next generation of compliance officers has been recognized in recent years, with Mary placing as a finalist in three categories at the Women in Compliance Awards and winning Compliance Officer of the Year, Mentor of the Year for the Advancement of Women and In-house Compliance Team of the Year. She was also bestowed the honor of being named a Compliance Week Top Mind 2019.

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