Thursday, February 25, 2021
Corporate Compliance Insights
  • Home
  • About
    • About CCI
    • Writing for CCI
    • NEW: CCI Press – Book Publishing
    • Advertise With Us
  • Articles
    • See All Articles
    • NEW: COVID-Related
    • Compliance
    • Ethics
    • Risk
    • FCPA
    • Governance
    • Fraud
    • Internal Audit
    • HR Compliance
    • Cybersecurity
    • Data Privacy
    • Financial Services
    • Leadership and Career
  • Vendor News
  • Jobs
    • Compliance & Risk
    • Information Security
  • Events
    • Webinars & Events
    • Submit an Event
  • Downloads
    • eBooks
    • Whitepapers
  • Podcasts
  • Videos
  • Subscribe
No Result
View All Result
  • Home
  • About
    • About CCI
    • Writing for CCI
    • NEW: CCI Press – Book Publishing
    • Advertise With Us
  • Articles
    • See All Articles
    • NEW: COVID-Related
    • Compliance
    • Ethics
    • Risk
    • FCPA
    • Governance
    • Fraud
    • Internal Audit
    • HR Compliance
    • Cybersecurity
    • Data Privacy
    • Financial Services
    • Leadership and Career
  • Vendor News
  • Jobs
    • Compliance & Risk
    • Information Security
  • Events
    • Webinars & Events
    • Submit an Event
  • Downloads
    • eBooks
    • Whitepapers
  • Podcasts
  • Videos
  • Subscribe
No Result
View All Result
Corporate Compliance Insights
Home GRC Vendor News

Smarsh Expands and Enhances Support for Voice Compliance

by Corporate Compliance Insights
January 8, 2020
in GRC Vendor News
digital voice recording soundwave in blue

Provides secure and easy archiving, search and play back of voice content from virtually any recording system, strengthening risk and compliance initiatives 

PORTLAND, Ore., & LONDON, January 8, 2020 – Smarsh®, helping customers get ahead – and stay ahead – of the risk within their electronic communications, today announced the expansion of support for voice content within both its Enterprise Archive and Professional Archive platforms.

Customers can now search, supervise, and play back voice content from virtually any telephony system, voice-enabled application or media recorder. This includes support for common Voice Over IP (VoIP), mobile, trader-turret systems, legacy PBX, unified communications and collaboration platforms, or incumbent media recorders. Within the customer’s archive, voice content is available alongside more than 80 supported communication channels, including email, instant messaging and collaboration tools, social media and mobile/text messaging.

Global regulatory requirements for the capture, retention and oversight of voice and electronic communications, such as those from the E.U.’s Markets in Financial Instruments Directive (MiFID II), the U.K.’s Financial Conduct Authority (FCA), and the Commodity Futures Trading Commission (CFTC), continue to affect increasing numbers of financial services organizations. Today, many organizations have siloed oversight processes for voice content and electronic communications. With Smarsh, customers can reduce the cost and complexity of records management, supervision and e-discovery of all of this content in one consolidated archive.

After voice content is ingested into the Smarsh archive, the media files, transcripts and call metadata can be searched, analyzed, and produced in support of regulatory compliance and e-discovery initiatives.

“Driven by global regulatory requirements, multi-national organizations are looking to strategically streamline and optimize their approach to electronic communications retention and oversight,” said Adam Miller-Howard, Smarsh Vice President of Product Strategy. “This now includes voice media, and all of the various and evolving channels where this content is generated. By unifying voice media and associated transcripts with the rest of their electronic communications data, firms can standardize and simplify compliance archiving and supervisory review. They can also improve e-discovery efficiencies, all while no longer jumping between disparate archives.”

The same capabilities that Smarsh archiving customers leverage across other forms of electronic communications – including email, mobile/text messages, collaboration platforms and social media – are available for archived voice content. For instance, customers can:

  • Universally search across all archived content
  • Filter, flag and monitor voice content against supervision policies
  • Add voice content to an e-discovery case or supervision queue, and monitor content for policy violations
  • Produce, package and export a granular selection or high volume of voice content in its native format for downstream review
  • Retain voice content in a WORM-compliant format to satisfy regulatory requirements in accordance with specified retention periods
  • Leverage enrichment APIs to extract further business value from voice data through integration of third-party applications (such as sentiment analysis or surveillance)

Smarsh continues to expand capture and archiving support for its industry-leading breadth of voice and electronic communications channels. In 2019, Smarsh and CellTrust announced archiving support for CellTrust SL2TM voice content. Later this year, Smarsh will extend its archiving support for Microsoft Teams to include Teams voice content.

For more information on Smarsh archiving solutions for voice communications, visit www.smarsh.com/connectors/voice/.

About Smarsh

Smarsh helps financial services organizations get ahead – and stay ahead – of the risk within their electronic communications. Smarsh has established the industry standard for the efficient review and production of content from the diverse range of channels that organizations now use to communicate. With innovative capture, archiving and monitoring solutions that extend across the industry’s widest breadth of channels, customers can leverage the productivity benefits of email, social media, mobile/text messaging, instant messaging/collaboration, websites and voice, while efficiently strengthening their compliance and e-discovery initiatives.

A global client base, including the top 10 banks in the United States and the largest banks in Europe, Canada and Asia, manages billions of conversations each month with the Smarsh Connected Suite.  The company is headquartered in Portland, Ore. with nine offices worldwide, including locations in Silicon Valley, New York, London and Bangalore, India. For more information, visit www.smarsh.com.


Tags: electronic communications complianceMiFID II
Previous Post

Final Reflections on 15 Years

Next Post

The Human Factor in FCPA Violations and Compliance Issues

Corporate Compliance Insights

Related Posts

red paper plane breaking rank from white paper planes

Diligent to Become Largest Global GRC SaaS Company Through Galvanize Acquisition

February 24, 2021
gold cup award on red background with stars

Ethisphere Announces the 2021 World’s Most Ethical Companies

February 23, 2021
hands fitting puzzle pieces together on yellow background

LexisNexis® Risk Solutions and Accuity Join Operations

February 18, 2021
concept next generation technology

NICE Launches Next-Gen Compliance Solution

February 1, 2021
Next Post
row of matches with humanoid heads and one match lit

The Human Factor in FCPA Violations and Compliance Issues

Access realtime data
Addressing systemic racism in the workplace SAI Global
Dynamic Risk Assessments with Workiva
Top 10 Risk and Compliance Trends

Special Coverage

Special COVID page graphic

Jump to a Topic:

anti-corruption anti-money laundering/AML Artificial Intelligence/A.I. automation banks board of directors board risk oversight bribery CCPA/California Consumer Privacy Act Cloud Compliance communications management Coronavirus/COVID-19 corporate culture crisis management cyber crime cyber risk data analytics data breach data governance decision-making diversity DOJ due diligence fcpa enforcement actions financial crime GDPR GRC HIPAA information security KYC/know your customer machine learning monitoring ransomware regtech reputation risk risk assessment Sanctions SEC social media risk supply chain technology third party risk management tone at the top training whistleblowing
No Result
View All Result

Privacy Policy

Follow Us

  • Facebook
  • Twitter
  • LinkedIn
  • RSS Feed

Category

  • CCI Press
  • Compliance
  • Compliance Podcasts
  • Cybersecurity
  • Data Privacy
  • eBooks
  • Ethics
  • FCPA
  • Featured
  • Financial Services
  • Fraud
  • Governance
  • GRC Vendor News
  • HR Compliance
  • Internal Audit
  • Leadership and Career
  • Opinion
  • Resource Library
  • Risk
  • Uncategorized
  • Videos
  • Webinars
  • Whitepapers

© 2019 Corporate Compliance Insights

No Result
View All Result
  • Home
  • About
  • Articles
  • Vendor News
  • Podcasts
  • Videos
  • Whitepapers
  • eBooks
  • Events
  • Jobs
  • Subscribe

© 2019 Corporate Compliance Insights