Maximize Patient Satisfaction by Increasing Employee Engagement

Training Options Duration: 60 Minutes
Tuesday, October 9, 2018 | 10:00 AM PDT | 01:00 PM EDT

Overview: Patient satisfaction is an important and commonly used factor for measuring the

quality in health care. Patient satisfaction affects clinical outcomes, patient retention, and

medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of

quality health care.

This webinar will take a look at the direct correlation between employee engagement and patient

satisfaction. Offer suggestions on how your organization can strive to do both by bridging the

gaps to increase patient satisfaction scores and employee retention.

The first step in this process is understanding what is important to patients and your staff.

Learn how to implement a process that will benefit both your patients and staff, share these

results with your team, train and monitor the new process for areas of success and areas for

improvement until you reach the desired results for your organization.

Why should you Attend: HCAHPS scores indicate the level of service provided by an organization,

contribute to its reputation, and have reimbursement implications for providers.

A study by Compdata Surveys of 11,000 healthcare employers with more than 11 million employees

found the average turnover in healthcare jobs in 2017 was 20.6%, up from 15.6% in 2010, putting

healthcare’s turnover second only to hospitality’s.

Patients naturally want to share their experiences. On average, satisfied patients tell about

their positive experience to five other people. In contrast, dissatisfied patients will complain

to 9 or more other individuals. The positive and negative aspects of patient satisfaction and

recommending your organization extend to social media and review sites.

Areas Covered in the Session:

Why does patient satisfaction matter?
What do patients want from their provider and staff?
A deeper dive into the psychology of patient satisfaction
What are the barriers in enhancing patient satisfaction?
What do physicians think their patients want on their visit?
How employee engagement affects patient satisfaction
Statistical information on employee retention and concerns
Tips on how to improve employee retention in your organization
Effective communication tools that may help bridge the gap with patients and employees

Who Will Benefit:
Practice Executives
HR Personnel
Clinical and Administrative Personnel

Speaker Profile
Pam Joslin MM, CMC, CMIS, CMOM, CMCO, CEMA, CMCA-E/M. she has more than 20 years of medical

practice management, billing and coding, auditing and compliance experience. She is an engaging

presenter via webinar, classroom, and conference on every topic that may impact each step in the

life of the revenue cycle of every practice. She has managed in medical practices ranging from

single to multi-specialty groups, including ASC. She is an advocate of process improvement and

maximizing and empowering employees to bring about the “best practice” results for your


She received her Master’s in Management from University of Phoenix. Pam maintains memberships in

professional organizations to support her continuing cycle of learning in the ever-changing

healthcare industry.

Price – $139

Contact Info:
Netzealous LLC – MentorHealth
Phone No: 1-800-385-1607
Fax: 302-288-6884
Email: [email protected]
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Event Details

Registration is closed for this event.

Maurice Gilbert

Maurice Gilbert founded Corporate Compliance Insights in December 2008 to further the discussion and professional knowledge exchange of important, forward-thinking corporate governance, risk and compliance topics.

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