Training Options Duration: 60 Minutes
Tuesday, October 9, 2018 | 10:00 AM PDT | 01:00 PM EDT
Overview: Patient satisfaction is an important and commonly used factor for measuring the
quality in health care. Patient satisfaction affects clinical outcomes, patient retention, and
medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of
quality health care.
This webinar will take a look at the direct correlation between employee engagement and patient
satisfaction. Offer suggestions on how your organization can strive to do both by bridging the
gaps to increase patient satisfaction scores and employee retention.
The first step in this process is understanding what is important to patients and your staff.
Learn how to implement a process that will benefit both your patients and staff, share these
results with your team, train and monitor the new process for areas of success and areas for
improvement until you reach the desired results for your organization.
Why should you Attend: HCAHPS scores indicate the level of service provided by an organization,
contribute to its reputation, and have reimbursement implications for providers.
A study by Compdata Surveys of 11,000 healthcare employers with more than 11 million employees
found the average turnover in healthcare jobs in 2017 was 20.6%, up from 15.6% in 2010, putting
healthcare’s turnover second only to hospitality’s.
Patients naturally want to share their experiences. On average, satisfied patients tell about
their positive experience to five other people. In contrast, dissatisfied patients will complain
to 9 or more other individuals. The positive and negative aspects of patient satisfaction and
recommending your organization extend to social media and review sites.
Areas Covered in the Session:
Why does patient satisfaction matter?
What do patients want from their provider and staff?
A deeper dive into the psychology of patient satisfaction
What are the barriers in enhancing patient satisfaction?
What do physicians think their patients want on their visit?
How employee engagement affects patient satisfaction
Statistical information on employee retention and concerns
Tips on how to improve employee retention in your organization
Effective communication tools that may help bridge the gap with patients and employees
Who Will Benefit:
Clinical and Administrative Personnel
Pam Joslin MM, CMC, CMIS, CMOM, CMCO, CEMA, CMCA-E/M. she has more than 20 years of medical
practice management, billing and coding, auditing and compliance experience. She is an engaging
presenter via webinar, classroom, and conference on every topic that may impact each step in the
life of the revenue cycle of every practice. She has managed in medical practices ranging from
single to multi-specialty groups, including ASC. She is an advocate of process improvement and
maximizing and empowering employees to bring about the “best practice” results for your
She received her Master’s in Management from University of Phoenix. Pam maintains memberships in
professional organizations to support her continuing cycle of learning in the ever-changing
Price – $139
Netzealous LLC – MentorHealth
Phone No: 1-800-385-1607
Email: [email protected]
Webinar Sponsorship: https://www.mentorhealth.com/control/webinar-sponsorship/
Follow us on : https://www.facebook.com/MentorHealth1
Follow us on : https://www.linkedin.com/company/mentorhealth/
Follow us on : https://twitter.com/MentorHealth1