LeapXpert has added iMessage data capture and archiving to its Federated Messaging Orchestration Platform (FMOP), joining other supported tools like WhatsApp, WeChat, Telegram, Signal, Line and SMS.
iMessage integration for regulated firms is the first of its kind, LeapXpert said in a news release.
“LeapXpert is excited to add iMessage to its robust data capture and governance platform,” Dima Gutzeit, founder and CEO of LeapXpert, said in the release. “As companies seek to remain secure and compliant while finding new ways to reach customers, this expanded functionality provides opportunities to archive conversations with the countless iMessage users who are customers of regulated companies.”
Regulated industries have long relied on legacy communication channels like phone, fax and email to communicate with customers, but the continued proliferation of new messaging apps adds a layer of complexity when it comes to balancing consumer demand with regulatory oversight.
“The preferred method of communication for one region is not necessarily the preferred method for another,” Avi Pardo, co-founder and COO of LeapXpert, said in the release. “As companies enter new domestic or international markets, the ability to open all channels can be a powerful message to their clientele saying they are open to all for business.”
Support for iMessage will be released immediately for several beta clients, while general availability of the solution is expected this spring.