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Home Featured

Resilient: John Taft on Doing Right for Your Customers

by Deloitte
April 17, 2018
in Featured, Leadership and Career
Resilient: John Taft on Doing Right for Your Customers

How can the financial system be a more positive contributor to social goals? According to John Taft, CEO, author and great-grandson of 27ᵗʰ U.S. President William Howard Taft, it starts with stewardship — putting the client’s interest first.

If you aren’t grounded, there’s no way you’re going to make it through.

In a family tree that includes an attorney general, a Supreme Court justice and U.S. President and two U.S. senators, John Taft is the first member of the Taft family to land on Wall Street. In this episode of Resilient, John talks about combining his family’s dedication to public service with his interest in finance.

John is a champion of stewardship — something that, in his opinion, we need to see more of — in order to do right by the client. John also discusses the core principles of stewardship; the transition in financial services to an advisory model; and the importance of finding the solid ground that you, as a person, stand on.

“If you can find what truly matters to you — what you care about, what your bottom line is, what your non-negotiables are — and stand on that, you then have the ability to act effectively in a time of crisis.”


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Deloitte

Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including 80 percent of the Fortune 500 and more than 6,000 private and middle market companies. Our people work across more than 20 industry sectors to deliver measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to make their most challenging business decisions with confidence and help lead the way toward a stronger economy and a healthy society. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a U.K. private company limited by guarantee (“DTTL”), its network of member firms and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the U.S. member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

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