One small interaction can often make the biggest difference when you’re traveling. Mandeep Grewal, the Head of Customer Experience for United Airlines, shares her perspectives on why service matters and the importance of finding your purpose at work.
“If you have the best product and terrible service, that’s not going to work. Even if you have older equipment but deliver phenomenal service, that’s what people will remember.”
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When we speak of non-retaliation, it’s often in an effort to encourage staff to speak up. Right now, lack of...
Though it’s announced a new focus on corporate criminal enforcement, the DOJ has also, helpfully, given companies a playbook for...
As federal rulemakers continue to shape guidance around ESG, corporate leaders have eagerly awaited the hint of clarity the rules...
