No Result
View All Result
SUBSCRIBE | NO FEES, NO PAYWALLS
MANAGE MY SUBSCRIPTION
NEWSLETTER
Corporate Compliance Insights
  • Home
  • About
    • About CCI
    • Writing for CCI
    • NEW: CCI Press – Book Publishing
    • Advertise With Us
  • Explore Topics
    • See All Articles
    • Compliance
    • Ethics
    • Risk
    • FCPA
    • Governance
    • Fraud
    • Internal Audit
    • HR Compliance
    • Cybersecurity
    • Data Privacy
    • Financial Services
    • Well-Being at Work
    • Leadership and Career
    • Opinion
  • Vendor News
  • Career Connection
  • Events
    • Calendar
    • Submit an Event
  • Library
    • Whitepapers & Reports
    • eBooks
    • CCI Press & Compliance Bookshelf
  • Podcasts
  • Videos
  • Subscribe
  • Home
  • About
    • About CCI
    • Writing for CCI
    • NEW: CCI Press – Book Publishing
    • Advertise With Us
  • Explore Topics
    • See All Articles
    • Compliance
    • Ethics
    • Risk
    • FCPA
    • Governance
    • Fraud
    • Internal Audit
    • HR Compliance
    • Cybersecurity
    • Data Privacy
    • Financial Services
    • Well-Being at Work
    • Leadership and Career
    • Opinion
  • Vendor News
  • Career Connection
  • Events
    • Calendar
    • Submit an Event
  • Library
    • Whitepapers & Reports
    • eBooks
    • CCI Press & Compliance Bookshelf
  • Podcasts
  • Videos
  • Subscribe
No Result
View All Result
Corporate Compliance Insights
Home Featured

Why Process Documents Don’t Work

by Ivan Seselj
July 13, 2017
in Featured, Risk
businessman falling asleep holding HELP sign

5 Key Areas to Improve Now

While business processes are an absolute necessity for effective governance, risk management and compliance, the static documents many companies use to store process information simply don’t work. They’re not functional, usually inaccessible and often difficult to manage. They’re also not engaging, which is a huge problem, especially for younger workers. But there is hope if your company focuses on five key areas for process improvement.

Business processes play an important role in effective governance, risk management and compliance. But while process improvement methodologies and techniques have evolved over the years, many businesses haven’t changed the way they manage their processes.

Many companies still store and share critical process knowledge in Word documents, spreadsheets or Visio diagrams. Why is that such a big deal? In a word, millennials. Millennials – those 54 million adult Americans between 18 and 34 who now make up one-third of the U.S. workforce – are unlikely to be engaged by a complex flow chart or Word document. Their default is smartphones, tablets and web apps. If you want to communicate with them effectively or drive home a policy, you better do it via an app or a 30-second video.

Static documents have always done a bad job of providing teams with a positive and engaging user experience. Their functionality and accessibility are usually marginal at best. While they are relatively easy to create, they’re difficult to manage. Making a simple change to a procedure might require searching for and updating numerous documents, including a summary, a flow chart and a related form. These documents are often stored in multiple locations, such as the company’s intranet and on individual staff computers, making it almost impossible to keep them up to date.

Static procedure documents make it difficult to notify staff of process changes and ensure everyone is using the most current version of a process or form. Processes that are inaccessible and out of date provide limited business value, and in fact, can sometimes expose employees and the business unnecessary risk.

To address their process management challenges, many companies begin by gathering all of their process information together in one place. While that’s certainly a good start, a central process repository often still does not solve process engagement or access issues. Depending on where and how it’s stored, centralized process storage may still do little to provide staff with easy access to processes.

For a truly effective and sustainable approach to process management, businesses should focus on five key areas:

  1. First, companies must establish executive buy-in and leadership. Without visible leadership and support, not just at the senior management level, but throughout the entire organization, the business will be unable to bring about real change to the way they manage and continuously improve their process IP.
  2. Next, process information needs to be presented in a user-friendly format and must be relevant. Staff should have a personalized dashboard where they can see the processes they use. Processes, in turn, need to be presented in simple steps, with more detail available as needed. Process users should be able to find, read and digest high-level process information in 30 seconds or less.
  3. Employees should also be able to access and share process information easily and ideally from multiple places, including software programs they already use regularly.
  4. Everyone across the business must feel empowered to suggest process improvements. Process owners should be responsible for changing and improving processes to keep them up to date. And since the best process improvement suggestions often come from the people who use the processes every day, it must be easy for all staff members to provide feedback and recommend process changes as necessary.
  5. Finally, businesses need a process improvement approach that makes change management fast and simple. Editing a process shouldn’t be difficult. And once changes have been made, all impacted stakeholders need to be made aware of the process changes in a way that avoids complex and time-consuming updates of multiple documents. Leadership teams should also be able to see at a glance how many processes the company has and when they were last updated.

It may seem simple, but creating process knowledge that is engaging, accessible and current can have a huge impact on staff engagement, governance, risk management and compliance – and ultimately to overall business performance.


Tags: Business Continuity Planning
Previous Post

TRACE: The Unaoil Story

Next Post

AsTech Expands Paragon Security Program Guarantee Against Data Breach-Related Costs to $5 Million

Ivan Seselj

Ivan Seselj

Ivan SeseljIvan Seselj is CEO of Promapp Solutions, an industry-leading provider of cloud-based process management (BPM) software for creating and managing business processes online. You can contact him at ivan.seselj@promapp.com or follow him at @Ivanseselj. You can visit Promapp at www.promapp.com.

Related Posts

ACGS-strikes-riots-civil-commotion-report-2023_f

Strikes, Riots & Civil Commotion 2023 Report

by Corporate Compliance Insights
March 1, 2023

Is your business prepared for permacrisis? Drivers of Civil Unrest Strikes, Riots & Protests Expected to Test Business Resilience What’s...

The 16th ACES Compliance Summit

The 16th ACES Compliance Summit

by Aarti Maharaj
March 1, 2023

Lean-in and actively engage with today's most innovative and experienced trade compliance professionals during this 3 in 1 event. Featuring...

shifting sands risk

Shifting Sands: Leaders Are Feeling the Pressure of an Uncertain, Dynamic Risk Landscape

by Jim DeLoach
February 22, 2023

The global risk landscape has rarely been more unsettled over the past half-century than it is right now, and a...

jen colts

Football, Pain & Failing Upwards

by Jennifer L. Gaskin
February 8, 2023

This isn’t a story about business, third-party risk management, the DOJ or any of the other topics we normally cover...

Next Post
AsTech Expands Paragon Security Program Guarantee Against Data Breach-Related Costs to $5 Million

AsTech Expands Paragon Security Program Guarantee Against Data Breach-Related Costs to $5 Million

Compliance Job Interview Q&A

Jump to a Topic

AML Anti-Bribery Anti-Corruption Artificial Intelligence (AI) Automation Banking Board of Directors Board Risk Oversight Business Continuity Planning California Consumer Privacy Act (CCPA) Code of Conduct Communications Management Corporate Culture COVID-19 Cryptocurrency Culture of Ethics Cybercrime Cyber Risk Data Analytics Data Breach Data Governance DOJ Download Due Diligence Enterprise Risk Management (ERM) ESG FCPA Enforcement Actions Financial Crime Financial Crimes Enforcement Network (FinCEN) GDPR HIPAA Know Your Customer (KYC) Machine Learning Monitoring RegTech Reputation Risk Risk Assessment SEC Social Media Risk Supply Chain Technology Third Party Risk Management Tone at the Top Training Whistleblowing
No Result
View All Result

Privacy Policy

Founded in 2010, CCI is the web’s premier global independent news source for compliance, ethics, risk and information security. 

Got a news tip? Get in touch. Want a weekly round-up in your inbox? Sign up for free. No subscription fees, no paywalls. 

Follow Us

Browse Topics:

  • CCI Press
  • Compliance
  • Compliance Podcasts
  • Cybersecurity
  • Data Privacy
  • eBooks Published by CCI
  • Ethics
  • FCPA
  • Featured
  • Financial Services
  • Fraud
  • Governance
  • GRC Vendor News
  • HR Compliance
  • Internal Audit
  • Leadership and Career
  • On Demand Webinars
  • Opinion
  • Resource Library
  • Risk
  • Uncategorized
  • Videos
  • Webinars
  • Well-Being
  • Whitepapers

© 2022 Corporate Compliance Insights

No Result
View All Result
  • Home
  • About
    • About CCI
    • Writing for CCI
    • NEW: CCI Press – Book Publishing
    • Advertise With Us
  • Explore Topics
    • See All Articles
    • Compliance
    • Ethics
    • Risk
    • FCPA
    • Governance
    • Fraud
    • Internal Audit
    • HR Compliance
    • Cybersecurity
    • Data Privacy
    • Financial Services
    • Well-Being at Work
    • Leadership and Career
    • Opinion
  • Vendor News
  • Career Connection
  • Events
    • Calendar
    • Submit an Event
  • Library
    • Whitepapers & Reports
    • eBooks
    • CCI Press & Compliance Bookshelf
  • Podcasts
  • Videos
  • Subscribe

© 2022 Corporate Compliance Insights

Welcome to CCI. This site uses cookies. Please click OK to accept. Privacy Policy
Cookie settingsACCEPT
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT