Verint, a customer engagement platform for the banking, insurance and public sectors, has launched a new tool aimed at automating the process for redacting customers’ personally identifiable information (PII).
The redaction bot is part of Verint’s team of specialized bots powered by the Verint Open CCaaS platform with Verint Da Vinci AI and Verint Engagement Data Hub at the platform core.
“With data privacy laws increasing across the globe to help protect citizens, brands need to comply or risk damaged reputations and lack of trust due to data breaches. And even if that data doesn’t fall into the wrong hands, it can still spell financial disaster from costly fines due to non-compliance,” said David Singer, Verint’s global vice president of go-to-market strategy.
