Clients are the lifeblood of any service provider, but winning clients (and even more importantly, retaining them) is an arduous task. This is particularly true in the banking industry where increased competition can make it especially challenging to land focused and consistent customer attention. Often, the first impression a firm makes is the one that lasts, which is why frictionless onboarding has become the goal for many companies in the industry.
A new whitepaper from Sunil Kumar, a leader in financial crime compliance at TCS, suggests that re-imagining the onboarding process in the banking industry may help future-proof the function for financial firms.
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