EcoVadis has launched Worker Voice Connect, a digital grievance mechanism designed to help organizations address worker concerns in global supply chains, the company said. The solution expands on EcoVadis’ existing Worker Voice tools developed with Ulula, which provide real-time access to workplace conditions.
Worker Voice Connect allows workers to submit concerns anonymously through channels including WhatsApp, QR codes or the web, without requiring corporate apps or smartphones. The platform supports 20 languages and enables two-way communication between workers, suppliers and companies. Both suppliers and buyers can access dashboards to track cases raised at supplier sites, remediation progress and overall program performance. The solution is built on Ulula’s direct worker engagement experience and aligned with the UN Guiding Principles on Business and Human Rights.
“Grievance and whistleblower channels have been around for decades, but often only for direct employees,” Pierre-Francois Thaler, co-CEO and co-founder of EcoVadis, said in a news release. “They rarely reach workers in the supply chain, leaving organizations blind to potential risks and limiting workers’ access to remedy.”
