Actionable advice and a reader-friendly format make this an essential handbook for today’s operational risk manager

Want a refresher on current best practices for operational risk management in the financial services industry – but also need a crash course on today’s cutting-edge developments and advanced tools?

A recent addition to the risk management bookshelf offers both.

Operational Risk Management: Best Practices in the Financial Services Industry by Ariane Chapelle (Wiley Finance Series, 2019) explores the range of operational risks while offering step-by-step guidance on getting your own program underway.

Chapelle, widely viewed as a leading teacher and writer in the field of operational risk, draws on her extensive experience working with and advising financial companies and regulators. The subject matter is heavy, but her tone is accessible and engaging.

Comprehensive? Indeed. Chapelle has worked in operational risk management for almost 20 years and tells the reader, “This book presents in 20 chapters everything I know in operational risk.”

The book’s utility isn’t limited to financial services. Operational risk in the context of a financial company refers to anything that’s is not purely a financial risk, so the best practices she outlines can be viewed as essential strategies for any complex enterprise. Law enforcement, health care and nonprofits also would be a good fit here, she says.

The guide is both visual and conversational. Helpful risk identification diagrams (the risk wheel, process mapping, etc.) share space with case studies and even some reviews of the “good, bad and ugly” practices she’s observed through the years.

While later chapters delve into more advanced techniques developed by and for the more experienced operational risk managers, the guide’s accessible language and orderly format make it an equally actionable resource for those new to the discipline.

About the Author

Ariane Chapelle, Ph.D. is Associate Professor (Honorary Reader) at University College London for the course “Operational Risk Measurement for Financial Institutions” and is a Fellow of the Institute of Operational Risk and a trainer for the Professional Risk Managers’ International Association (PRMIA), for which she designed the Certificate of Learning and Practice in Advanced Operational Risk Management. She is a former holder of the Chair of International Finance at the University of Brussels. She has been active in operational risk management since 2000 and is a former head of operational risk management at ING Group and Lloyds Banking Group. Dr. Chapelle runs her own training and consulting practice in risk management. Her clients include tier 1 financial organizations and international financial institutions.


Sarah Hadden

Sarah HaddenSarah Hadden is Publisher of Corporate Compliance Insights and CEO of CCI Media Group LLC. Hadden has more than two decades of experience as a journalist, editor and marketing consultant. She previously was Lifestyle Editor for the Arlington News; a contributing writer for the Dallas Morning News; Managing Editor of the Collin County Business Journal; and Managing Editor of the Star Community Newspapers group in Dallas, Texas. Hadden also served as Senior Account Executive in the Atlanta office of Hill & Knowlton Public Relations, specializing in corporate media training, crisis communications and health care.

More recently, Hadden is Founder and Managing Director of Words & Pictures, a marketing agency offering SEO consulting and web design for lawyers, executive recruiters, consultants and other professional service providers. She has managed and overseen the daily operations of CCI since 2012 and became CCI’s owner and publisher in January 2019.

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