Scott Draeger

Scott DraegerScott Draeger is Vice President at GMC Software.  He has been in the customer experience and customer communications realm for nearly 20 years.  He has helped household-name companies in 20 countries to strengthen customer relationships by improving communications and he is a respected speaker, published author and well-known authority on the topic.  Reach him at [email protected] or connect with him on Twitter @scottdraeger.