Ways Of Dealing with Delayed Responses,Corrective Action Request
May 11 @ 10:00 am - 1:00 pm UTC+7$110
If you’ve ever issued a CAR (corrective action request) you know what it’s like. You sort of silently hope (pray?) that the individual to whom you sent it will give it the respect it deserves. Why wouldn’t they, given that it is an indication that there are deficiencies in organizational processes that will negatively impact customers, cost, throughput, employee satisfaction, etc.
Of course we all know that in many organizations this is wishful thinking. CARS are often treated as a hot potato, with people either touching it briefly (which means a shallow and/or meaningless response), or worse yet, they evidently don’t touch it at all since there is no response.
So how should one respond when there are significant delays in responding? Well that depends on how often it happens, whether it is individual-specific, or whether it’s systemic. This webinar will use causal analysis to identify the reasons for and solutions to six potential systemic reasons as well as eight different responses for when it’s an individual issue. It will also discuss some of the issues these responses might raise for the individual and how to deal with them.
Why you should Attend
The corrective action process is one of the more important components of a management system, whether it’s for quality, safety, environmental management, IT service management, etc. While well-defined processes are the obvious expectation, unpredicted or inadequately controlled variances unfortunately create failures that are often detected too late to prevent their impact on customers, products, equipment and/or people.
But a good corrective action process will effectively identify the underlying organizational weaknesses and put solutions in place to prevent recurrence. But a good corrective action process requires timely and meaningful root cause analysis and solution implementation, which often fails to occur.
This webinar is about the delays that often occur and how the organization (initiated by the coordinator of the corrective action process) can respond. It looks at the problem from a cause-solution perspective and considers whether it’s an outlier or a systemic issue in deciding the response. Also discussed is how the management system itself can be used as an escalation process to ensure the situation is resolved.
Areas Covered in the Session
- Systemic versus individual outlier symptoms
- Typical systemic causes
- Potential solutions for each systemic cause
- 8 responses for individual/outlier situations
- Assumptions behind each of the 8 responses
- Cautions for those responses
- Dealing with the frustration
Who Will Benefit
- Corrective Action Coordinators
- Quality Managers
- Safety Managers
- Environmental System Managers
- Information System Management Managers
- Audit Program Managers
- Nonconformity Reporting Managers
Email: [email protected]
Phone: US: (510) 962-8903
Phone: Zurich: +41 – 43 434 80 33
Website : https://www.traininng.com