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HIPAA 2020: Texting, Emailing, And Personal Devices – New Guidance

September 29 @ 10:00 am - 11:30 am CDT



Professional communications involving Protected Health Information must be conducted securely, according to guidance from HHS and any reasonable Risk Analysis required by the Security Rule, so any office communications must be carefully controlled to avoid breaches of PHI.

But it’s not only the office staff and physicians who need to communicate, communications with patients is a key part of patient care today.

As HIPAA requirements for allowing patients electronic access to their health information are now in effect, and as patients increasingly come to depend on electronic communications, there are new demands for communication via e-mail and texting, using personal devices.

Patients don’t want to bother with secure Web-site-based solutions, they just want to use the tools they already use for communication, and they have a right to communicate how they wish. How can HIPAA requirements for privacy and security be reconciled with patient requests for information provided by e-mail and text messages? This session will discuss the differences between professional communications and patient communications, and how they must be treated to best serve patients, most efficiently enable communications, and remain within the bounds of HIPAA compliance.

This session will discuss the rights of individuals under HIPAA to communicate in the manner they desire, and how to decide what is an acceptable process for communications with individuals. The session will explain how to discuss communications options with individuals so that you can best meet their needs and desires, while preserving their rights under the rules. The new 2016 guidance on individual access of information will be discussed in detail.

Texting is often the preferred, or sometimes the only way of communicating with patients. Doctors and medical offices are finding that texting is far more flexible, convenient, and effective than paging, and patients want to be able to use short message texting for handling of appointments, updates, and the like, where even e-mail or the telephone would seem inconvenient.

Communicating with patients’ cell phones via texting or voice call for purposes of payment or providing healthcare information requires consent, and using texting for official purposes still remains out-of-bounds for physician orders. These issues must be considered when evaluating the use of texting and e-mail for all kinds of communications.

In order to integrate the use of e-mail, texting, and personal devices into patient and professional communications, it is essential to perform the proper steps in an information security compliance process to evaluate and address the risks of using the technology.

This session will describe the information security compliance process, how it works, and how it can help you decide how to integrate e-mail, texting, and personal devices into your organization in a compliant way. There has long been a HIPAA requirement for covered entities to do their best to meet the requests of their patients for particular modes of communication, and using e-mail or texting is no exception.https://www.mentorhealthlearning.com/webinar/hipaa-2020:-texting-emailing-and-personal-devices—new-guidance-802074LIVE