Harassment, Bullying, Gossip, and Disruptive Behaviour: A Managers Guide on How to Detox and Neutralize a Negative Workplace

This session will show you how to neutralize gossip and put a system in place to ensure it does not re-occur, starting with Zero Tolerance and workplace reprimands. The destructive effects of blaming others, griping, pessimism and always passing the buck need to be stopped. You will learn to keep emotional control and tame disruptive and destructive behaviour – fast.

Why Should You Attend

» R.E.S.P.E.C.T. that comes from knowing the person and this session is how to find out what matters, drives and engages them.
» When you have a language of caring, you create respect.
» This session is about how to change the viewing of this person and their behaviour to move them to be solution-orientated.
» Respect of, for, and by all your employees, drives up trust, engagement, self-esteem, productivity and profitability.

Objectives of the Presentation

Whatever happened to respect? Rude, indifferent, emotionally troubled, overworked and disengaged Employees do more harm to your business and employee productivity than you can afford. A workplace culture of tolerating a bad attitude by one or more employees is not acceptable. A lot of time, the cause of the employee attitude is generated from how they are treated at work, a seeming lack of respect for them. Is it you or is it them that is the problem? When you fully exercise your position power, you will dramatically improve the strained relationship and drive up their power.

Areas Covered in the Session

» How managers inadvertently reward negative and destructive behaviours
» The steps you need to act on to keep total control of the situation
» The four types of problem employees there can be and how they become a problem
» How to turn around the gossip, gab and the grapevine to create more empowered employees.
» How to tell when someone is lying to you and how to confront them on it.
» When to focus on the behaviour you see and not the attitude behind it.
» How to identify all the forms of bullying there are that you need to control.
» How to stop the rumour mill before it gets started with a policy of transparency
» Why people want to ‘push your buttons’ by their off-side or inappropriate comments
» The D.I.S.C. Personality Profile – that teaches how people do what they do – good or bad
» How to control the unwritten rules of the office that becomes the negative culture to discipline
» How to adopt great techniques to use when employees blame others or deny responsibility

Who Will Benefit
» Anyone who has to deal with disrespectful, uncivil, angry, toxic people and their behaviours. Everyone is involved in improving the customer/patient experience through a very effective staff engagement, development and training process. That would include CEOs, CNOs, HR and Customer Service Supervisors and Managers.
To Register (or) for more details please click on the below link:
<a href=”https://shorturl.at/ofPFN”
Email: support@concordeducations.com
Tel: (989)341-8773