Disagreement is hard but necessary. Things don’t change or improve unless we express our differences and arrive at solutions. Unfortunately, many people do not have the skills to do this effectively. Either they don’t speak up and make their opinions known, or they push their point of view so hard that they offend others and the discussion escalates into a battle of wills or a clash of personalities.

Developed by renowned trainer and speaker, Larry Johnson, Constructive Disagreement is a no-nonsense, presentation that will give you the skills to resolve conflict positively so that results are achieved and relationships are left unbroken.

Why Should You Attend

You’ll learn to use a prescribed, six-step model that will raise the odds your disagreements with others will be productive without fracturing your relationships.

Objectives of the Presentation

» Resolve differences with customers, co-workers – even your boss and still maintain positive relationships with them.
» Use focused listening to consider the other person’s point of view.
» Keep disagreements from escalating into arguments
» Avoid defensiveness when you are confronted
» Use a three-step model to identify which issues are worth confronting
» Eliminate “disagreement reluctance.”
» Negotiate solutions to differences of opinion without giving in or giving out.
» Win a fair hearing for your point of view by giving them a fair hearing
» Focus on problems and solutions, not on blaming others
» Keep your cool when the discussion gets heated

Areas Covered in the Session

» Resolving differences with customers, co-workers – even your boss and still maintain positive relationships with them
» Using focused listening to consider the other person’s point of view
» Keeping disagreements from escalating into arguments
» Avoiding defensiveness when you are confronted
» Using a three-step model to identify which issues are worth confronting
» Eliminate “disagreement reluctance.”
» Negotiating solutions to differences of opinion without giving in or giving out.
» Winning a fair hearing for your point of view by giving them a fair hearing
» Focus on problems and solutions, not on blaming others
» Keeping your cool when the discussion gets heated

Who Will Benefit
» COO’s
» CFO’s
» VP of Human Resources
» Human Resource Professionals
» Chief Learning Officer
» Directors
» Project Managers
» Operation Managers and Supervisors
» Team Leaders
» Staff Managers and Supervisors
To Register (or) for more details please click on this below link:
https://bit.ly/404G967/a>
Email: support@concordeducations.com
Tel: (989)341-8773