Creating a 360 Degree Strategy for Exceptional Contact Centre Performance
Join your industry colleagues at the 5th Annual Contact Centres Asia to ensure you are at the forefront of Contact Centre trends and capitalise on sessions deriving the experiences of successful Contact Centre operations and technology, allowing you to select the right strategy for you and your business.
NEW FOR 2015:
– BRAND NEW CASE STUDIES: From the first commercial enterprise in Myanmar- Ooredoo and Emirates on their 100% virtual contact centre
– INTERACTIVE ROUNDTABLE DISCUSSIONS: Designed to get you talking! Maximise your contact centres productivity by discussing the challenges affecting you channel of choice- single platform, multi-channel or omni-present
– 3 UNMISSABLE WORKSHOPS focusing on data analytics, leadership development and social media for customer engagement
– POWER KEYNOTE and state of the industry address- get to grips with the future of Asian contact centres here