And the Survey Says…

It’s often one thing that stands between adequate and superlative customer service. Why don’t you just ask people face-to-face what that one thing is?

investigation protocol

What is Your Board’s Investigation Protocol?

Many companies have an investigation protocol in place when a potential Foreign Corruption Practices Act (FCPA) or other legal issue arises. However, many Boards do not have the same rigor when it comes to an investigation, which should be conducted or led by the Board itself.

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Cybersecurity Trends for 2014

Target, Neiman Marcus and nearly 100 million of their customers whose personal information was stolen this past holiday season learned the hard way what companies of all sizes must: cybercrime is becoming more pervasive, its perpetrators more sophisticated and the harm it causes ...

justice is blind

Three Keys to an Effective Disciplinary Program

The Justice Department and the SEC have underscored the importance of a company maintaining a clear disciplinary process so that executives, managers and employees are aware that a violation of the corporate code of conduct or the law will result in disciplinary action.

Seven Signs You Might be a Weak Leader

Known for his “You might be a Redneck” one-liners, for almost 30 years stand-up comedian Jeff Foxworthy has helped audiences understand unique behaviors and credentials of rednecks.